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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
413 ratings and 204 comments received in the last 90 days.
10 June 2025
Allen was very informative and kept me updated throughout.
06 June 2025
Dealing with Jovan was absolutely great, he listened to our requirements and our budget and went out of his way to ensure we chose the right model. He was charming and knowledgeable and very patient.
04 June 2025
Everything went to plan, stayed in contact to let me know progress at each stage, responded promptly to phone messages
04 June 2025
Allen's handover of the car was very professional and everything was explained to me in detail and assisted in setting up a few things on the car before I left.
03 June 2025
Both sales and finance functions were excellent
24 May 2025
Excellent!
22 May 2025
All Depts very efficient. Friendly. Knowledgeable.
13 May 2025
Always kept up to date every step of the way. Couldn't fault the service provided.
09 May 2025
Chris Bennett steered us through the process calmly and efficiently
08 May 2025
Completely satisfied, Chris made the whole process very smooth and it was great to have the continuity of the same person throughout all my dealings with BMW - thank you Chris!
04 May 2025
Mr Richard Kendall was very professional , kind and extremely helpful
04 May 2025
Same comments as for question 1. The attention provided was the same throughout, it did not reduce just because the sale had been made.
03 May 2025
Very satisfied,delivered on time
03 May 2025
I was very satisfied big shout out to Ian and Nick for looking after us and making everything so simple and enjoyable
01 May 2025
Sales representative was very accommodating and helpful, not at all pushy
26 April 2025
Jovan hand held us through the entire process and all the staff that we interacted with at Sytner High Wycombe were very friendly
23 April 2025
The Synter group in High Wycombe came up with the most competitive price.
14 April 2025
Very friendly , good service.
08 April 2025
Very clear, unrushed, helpful
05 April 2025
My experience during the purchase and delivery of this car from Sytner High Wycombe could not have been more different than my last from Specialist Cars, now Sytner Stevenage. The extra 20 miles was like travelling to a different world.
05 April 2025
Ian Jones has encyclopedic knowledge of the cars and the available specifications. He is also charming and makes what today is quite a complicated process of buying a car, as easy as it could be.
04 April 2025
Extremely satisfied all down to your sales person Chris Bennett whom is so professional and passionate in his work whom I feel is a great asset to your company, Chris went above and beyond to find me my required vehicle at short notice.
03 April 2025
Ian Jones made the purchase so easy.
03 April 2025
Couldn't have been easier - the sales team went beyond the call of duty to help !
03 April 2025
A very personal and attentive service
03 April 2025
Everything was professionally done & the transaction went smoothly
03 April 2025
Really quick turnaround and proactive and helpful assistance
01 April 2025
A very professional approach, extremely helpful in finding the right vehicle for my budget and the handover experience and explanation was excellent.
01 April 2025
A good experience, very honest. No pressure during the discussion/negotiation but keen to do business which I liked.
30 March 2025
Ian Jones makes it so easy
30 March 2025
Whole process very efficient and hassle free
30 March 2025
Chris Bennett at Sytner
30 March 2025
Johan kept abreast of the many emails extremely well and communicated effectively.
30 March 2025
Excellent service
28 March 2025
It took a little longer than initially promised.
26 March 2025
Because I have been using the dealership for 13 years had I'm well known there and as always well looked after
26 March 2025
Excellent sales staff
26 March 2025
Very, easy process and good communication throughout
26 March 2025
Allen in Sales was exceptional and made the whole experience seamless
24 March 2025
The staff were excellent, listening to my requirements and providing me the best option within my budget. Jovan kept me fully up to date throughout my purchase, right through to the final delivery, making me feel a valued customer.
16 June 2025
Whole experience was delightful
15 June 2025
As stated above
15 June 2025
Very satisfied but high cost
14 June 2025
I'm completely satisfied.
14 June 2025
I just not sure how it could be better
13 June 2025
Did exactly as asked and agreed
13 June 2025
Perfect as always.
11 June 2025
Same reasons as question 1.
11 June 2025
Unfortunately the service reminder alert on the dashboard has not been reset and is still showing which is annoying.
10 June 2025
As above.
10 June 2025
As above.
10 June 2025
Very professional kind and understanding
09 June 2025
No issues
09 June 2025
Easy process from start to finish, very efficient.
09 June 2025
Good service. Definitely improved from the previous arrangement with seemingly unnecessary middle-men between the customer and the engineers, now just one person seeing in and out.
08 June 2025
See answer above.
08 June 2025
Same
07 June 2025
I was able to reach Sidra easily via email following our previous dealings. Sidra responding promptly and with detail on my queries - and kept me informed throughout. It is convenient to drop the car off / collect Sat mornings too.
04 June 2025
Excellent service as always. Thank you.
04 June 2025
Good customer service
03 June 2025
The actual service was quick and efficient. Also cost less than I had been told.
03 June 2025
Work is detailed out with costs and timelines. Calls are made when promised and vehicle returned when promised
03 June 2025
The service was the usual high standard, but the data problem caused a lot of confusion.
02 June 2025
Communication around nature of service very good.
01 June 2025
The service is good on the face of it but it's really hard to find answers to simple questions and employees rarely provide good customer service unless there is direct revenue from it. Disappointing in many ways to be honest.
01 June 2025
Very efficient and first rate customer service
01 June 2025
See above
01 June 2025
Although car was booked for a Service while you wait, we took it in earlier as they hadn't reminded us the MOT was running out. We wanted it to be done as well so thought it would be easier for the garage to complete all the work with pressure.
29 May 2025
See above
28 May 2025
Wry poor experience every time I visit. They forgot my car despite booking in. I had to chase after 1.5 hrs as it was still sat there and only meant to take 2 hrs total. Then done in a rush. Good desk arrangements for working whilst waiting though
28 May 2025
Helpful facilities while you wait, friendly staff.
28 May 2025
the lack of communication and the lack of awareness of what a warranty company needs to move forward with a claim I spent a week and a half calling, emailing and coming in multiple times a day to try to get a simple repair to move forwards
28 May 2025
Never failed to be professional and helpful.
28 May 2025
My car was returned with a fault.
25 May 2025
This time not the best. Came in for a brake fluid and mot - got told I had to do the MAJOR oil service - so did it. But wasn't due for another 5 months approx - (2500 miles) .. ?? So why now.. also I wanted a AC recharge . but it wasn't done??
25 May 2025
Answer is above
25 May 2025
As above
25 May 2025
Excellent experience. Since the dealership moved to the far side of Wycombe I still come here because there is a genuine calmness and friendliness here which makes a while-you-wait service a genuine pleasure.
24 May 2025
Unable to carry out service recall/ inspection on the clutch due to the time required in the garage. I needed the car for hospital appointments in two days time
24 May 2025
Customer service and facilities are excellent. Work was carried out in a very timely manner and I was kept informed of progress
23 May 2025
I was kept updated via calls from Natasha Powell and the app.
22 May 2025
See above
21 May 2025
I was very satisfied with my recent service experience. The car service was completed and a fault fixed, including rectifying another ongoing issue still affecting the car from a previous service visit, for which I was not charged again.
20 May 2025
All went well except: 1. when the job took longer than 90 mins. I had to ask for the status 2. the technician did not reset the MOT annual service date. Fortunately, I was able to work out how to do this myself
20 May 2025
It's been over 25 years now - my BMWs have been looked after so well by the technicians and service team. Why go elsewhere?
20 May 2025
They did their best to keep my costs low. And allay the fear of unnecessary work.
20 May 2025
Very good and prompt service
20 May 2025
Great service
19 May 2025
Very attentive.
18 May 2025
No confirmation received as whether the recall notice issue has been rectified.
18 May 2025
Was excellent customer service. Always friendly & smiling.
18 May 2025
I have a rhyme ..Kate is great!
17 May 2025
Once again satisfied with your attitude towards me
17 May 2025
Neil and Kate always go above and beyond
16 May 2025
100% all round
15 May 2025
Great customer service. I was kept well informed during my visit and am very happy with the service I received.
15 May 2025
BMW have said I need to pay for tyres before my current tyres are sent off to the manufacturer. Appalling. The tyres aren't fit for purpose. My previous cars have done 22k and 25k before tyres have needed to be changed.
14 May 2025
Excellent service kept up to date with relevant communication.
14 May 2025
Car serviced and mot done in good time and everything explained upon collect faultless customer service and aftercare
14 May 2025
As above, excellent and friendly service
14 May 2025
Everyone very friendly
12 May 2025
See above. Plus noted some juddeting in braking. Recommended replacing rear disks, parts not available so will have to bring back again.
12 May 2025
Again. Efficiency
11 May 2025
Like the new way of paying before collecting the car.
08 May 2025
I had collection and delivery - perfect thank - very much appreciated. I do feel I get too many notifications before my service date - from Head office, others from dealership. One of my reminder messages suggested you were expecting on Sunday!!
08 May 2025
Kate always looks after me-she's consistently professional, friendly, and ensures everything runs smoothly. It's clear she genuinely cares about the customer experience, and that makes all the difference.
08 May 2025
I was there for a BMW recall check on the airbags so not typical service
08 May 2025
Excellent
06 May 2025
Quick and efficient service with added bonus of the dealership arranging a ride home after dropoff.
05 May 2025
Extremely expensive. Charged hours of investigatory labour before a software update solved parking sensor issue
04 May 2025
Completely happy with work carried out and reception staff.
04 May 2025
Called in but not ready to take the car due to parts not being on site
02 May 2025
Kept me updated throughout the process, explaining clearly each situation and ensuring full agreement and satisfaction.
30 April 2025
Was notified service was complete and I had booked a car wash. It was another 90 minutes before I could to collect car which I think is far too long.
30 April 2025
All seems to be good
29 April 2025
Wez was very clear on the faults picked up and undestood what we explained.
29 April 2025
Easy to book in and complete care of the car as always.
28 April 2025
All good
28 April 2025
Car running better than before the service. That's a good sign ??
28 April 2025
Very efficient and professional
28 April 2025
Good service.
28 April 2025
Because every time I come out of your service smiling.
27 April 2025
Please see my above.
27 April 2025
Nice enough but not really focused on long term relationship build with a client.
27 April 2025
It was done quickly and efficiently and I was kept in touch by the service department ??
24 April 2025
It was very easy to book and it was done quickly, always coffee and bits to nibble while waiting, browse cars, staff make conversation.
23 April 2025
Lady who handed over keys and invoice was very helpful and friendly. Asset to BMW
23 April 2025
Having to chase up service advisor isn't what I expect from a main dealer, also they couldn't give me confidence in there diagnosis for fixing my car, they said I would require more testing after my egr valve was replaced.
23 April 2025
Lost a star as my car was not washed as requested.
22 April 2025
Courteous representatives
21 April 2025
completely satisfied.
20 April 2025
Everyone was friendly and efficient
20 April 2025
Need to come back to get 2 new tyres, staff facilitated next appointment to fit into my schedule, made everything easy.
20 April 2025
Unfortunately the MOT and complimentary wash took 3 hours to complete. I had understood the booking was a 90 minute
16 April 2025
I'm ususally positive about this... but unfortunately BMW manufacturing let you down with a very long lead time for a key part....3 months+
16 April 2025
The experience was frustrating and disappointing due to the lack of communication and follow-up from service advisor Sidra, and there's still no update regarding a refund on my case.
16 April 2025
have to wait for a week and no replacement vehicle to fix the sensor. Not sure what surprises are left with after the continuous error after paying£ 300 pounds for diagnosis and £100+ for sensor including VAT and $60+ for fixing it.
16 April 2025
The service was very easy to book, attend and everyone was very professional. No hidden costs.
15 April 2025
Gave extra service
15 April 2025
FRIENDLY AND EFFICIENT
15 April 2025
They did a great job fixing the car and the suspension now fixed
15 April 2025
Because Tim is a very helpful person. I get good services
14 April 2025
Booked car in for recall only to be told when I turned up that they never had the parts - should have called? Second time, on arrival, told they might need car overnight - no advanced warning and no courtesy car
14 April 2025
My service experience at Sytner High Wycombe reaches high level of satisfaction.
14 April 2025
Very satisfied in the end, but the process could have been easier.
14 April 2025
Delightful staff and efficient service
14 April 2025
We have been advised the following. I asked Rema to specifically quote for the vibration damper as at 130000 miles and this part being a largely rubber formed component it is subject to wear and tear/perishing so isn't covered by your policy cont'd
13 April 2025
Excellent attention to service from the team could be more helpful
13 April 2025
Daily update calls and very polite.
13 April 2025
I always get great service from Sytner High Wycombe, and always feel that I'm being looked after when I'm there.
13 April 2025
I was not given the same level of welcome as other customers namely men! Service took 2.5 hours when booked a 90 min service while I wait. Noticed my car was only taken in around 45 minutes after I checked in!!! Not given any warning for delay.
11 April 2025
Very satisfying..
11 April 2025
Great Service and all the staff where professional and friendly.
10 April 2025
Very bad , left panels unassembled in the boot,, did not fit the dash cam and did not provide with a report
09 April 2025
It was just an MOT - nothing exciting to report
08 April 2025
Just been very satisfied !
08 April 2025
The visit was a safety recall to replace the driver's airbag. The airbag was not fitted correctly (quite visibly so) so, I can only assume that the work was not checked. Poor service for a safety component.
08 April 2025
Customer service staff were very efficient and helpful
08 April 2025
Didn't want car washed. Centre console damaged when hoovered. Asked a question, promised a follow-up. Nothing happened
08 April 2025
Kate the service advisor served me with professionalism and with experience I expected.
07 April 2025
The vehicle was returned on time and all alls and queries answered swiftly including the pending work to be done and how it could be followed up. Again - Tayyeb was great in resolving my queries.
06 April 2025
The staff are professional, efficient and friendly. My mot was completed on time while I waited. We were shown to the waiting area and presented with a wide selection of complimentary refreshments. The paperwork was brought to us for a swift checkout
06 April 2025
I am very dissatisfield with the service experience at Sytner. Please see comments in 1. above re the attitude of Service Adviser Navasha Powell.
06 April 2025
My wife booked the appointment and twice confirmed a waiting MOT and was assured by service agent Lawrence that the appointment would take no more than 90 minutes. I arrived at 9.30 and the receptionist told me to wait in reception. Nothing happened.
05 April 2025
No courtesy car was an inconvenience
05 April 2025
Easy and no problem
04 April 2025
Lovely staff & good service
03 April 2025
Always clear and precise regarding procedures, and kept me up to date when the work was completed
03 April 2025
Completely dissatisfied. I was misled into thinking all six injectors needed replacing, but later told only two were necessary. The service team stuttered and made up answers on the spot, then became very hostile when questioned.
03 April 2025
Based off past experiences I still have my reservations. However this time round everything was smooth and efficient and props to the service advisor who was spot on.
02 April 2025
Not satisfied
02 April 2025
It was not perfect
02 April 2025
No further comments
02 April 2025
Kept me updated
01 April 2025
timely and competent service
31 March 2025
Generally good not exceptional
31 March 2025
As above
31 March 2025
All work carried out without problem. The staff were friendly and helpful.
31 March 2025
Think it's what's one should expect for the high cost charged
30 March 2025
I had originally asked about an investigation regarding tailgate but I declined to pursue. It came up on check in and again I said I did not want it. On arriving at BMW - it was still on the list of things to do - I had to tell them to take it off
30 March 2025
professional and efficient. Good welcome on arrival. And communication good.
30 March 2025
The environmental waste disposal fee of £19.52 is far too high. I do not believe that the actual cost is anywhere near as high, especially as "www.webuywasteoil.co.uk" will collect 500 litres for only £75.
30 March 2025
Everything was as I expected
30 March 2025
My car was only in for 1 day and all was fixed under warranty.
30 March 2025
Simone was absolutely brilliant, looked after my needs, kept me up to date and made sure everything went smoothly
29 March 2025
Identified and resolved the problem with the minimum of fuss
29 March 2025
Staff are always friendly and taking the car in is always a pleasure.
28 March 2025
Very easy check in
28 March 2025
The service advisor was very helpful and focussed on my needs. Very pleasant.
27 March 2025
Dealership themselves were very helpful but would definitely inform friends/family before purchasing certain bmw products.
26 March 2025
As i was satisfied and the person I dealt with was very nice
26 March 2025
Im happy with the service
26 March 2025
One car completed on time and as estimated, with good service. The other had failed its MoT but I wasn't contacted by the adviser. I had phoned up for an update and was promised a call back, but none was forthcoming.
26 March 2025
I havd very had good after sales service . Staff are very helpful, friendly and professional. I get reminder for MOT and regular updates about their products and services .
25 March 2025
Great service. Tayyab went above and beyond to speak to car giant on my behalf so I didn't have to be the middle person snd calling everyone back and forth.
25 March 2025
Generally good and kept me updated. I had to wait 10-15 minutes at both drop off and collection for the service advisor which wasted time from my day
25 March 2025
Courteous and professional in all communication.
24 March 2025
Everything went smoothly, good communication, smooth handover of rental car (which was a lovely model), everything ran to time and was well-communicated
24 March 2025
Had to wait 10 mins to be seen on both dropping vehicle offf and collecting again
24 March 2025
Helpful staff andva clean & valet provided.
24 March 2025
Service carried out on time, politely, and with proper explanation
24 March 2025
all staff were very helpful
24 March 2025
Always flawless and professional
14 June 2025
Customer focused service